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Bilingual Customer Success Manager

1 month ago

London, Greater London, United Kingdom ALT 21 Limited Full time
Unlock Your Potential with ALT 21 Limited

At ALT 21 Limited, we're revolutionizing the world of FX hedging technology. Our innovative solutions simplify hedging for SMEs, and we're looking for a talented Bilingual Customer Success Manager to join our team.

Key Responsibilities:
  • Strengthen relationships with customers by resolving post-trade queries efficiently.
  • Identify recurring issues and provide feedback to internal stakeholders to drive process improvements.
  • Develop close, long-term relationships with a portfolio of partners.
  • Embody our business values of trust, integrity, attitude, potential, and shared success in all customer interactions.
  • Be the in-house expert on payment queries and provide training to colleagues.

We're passionate about using technology to deliver transparent financial risk management products that meet everyday business needs. If you're a motivated and customer-focused individual with excellent communication skills, we'd love to hear from you.