Customer Success Executive

1 month ago

London, Greater London, United Kingdom Spotify AB Full time
Unlock Your Potential as a Customer Success Executive at Spotify AB

Are you a sales professional looking to take your career to the next level? Do you have a passion for delivering exceptional customer service and driving business growth? We're seeking a highly motivated Customer Success Executive to join our Sales team at Spotify AB.

About the Role

As a Customer Success Executive, you will be responsible for building and maintaining strong relationships with our advertiser and agency partners. You will act as the primary point of contact, fielding requests and questions, and interacting directly with clients throughout the sales and campaign lifecycle.

Key Responsibilities
  • Develop and execute strategic plans to drive customer satisfaction and retention.
  • Collaborate with cross-functional teams to deliver exceptional customer service and drive business growth.
  • Monitor campaign pacing, delivery, and performance reporting, and optimize media plans to meet client objectives.
  • Leverage campaign reporting and insights to identify, pitch, and close incremental and expansion opportunities.
  • Lead projects involving sophisticated work streams and cross-functional collaboration.
Requirements
  • Bachelor's degree in Sales, Advertising, Marketing, or Business.
  • Minimum 3 years of experience in digital media, planning, and/or buying.
  • Strong industry knowledge and a desire to grow within the digital media industry.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively with cross-functional teams and all levels of management.
What We Offer

At Spotify AB, we offer a dynamic and supportive work environment, with opportunities for growth and development. We're committed to helping our employees succeed and thrive in their careers.

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