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Customer Success Manager

2 months ago

London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

**About the Role**

This is a total accountability Customer Success position where you will be involved in everything from onboarding, through to renewal, adoption and account growth.

You will own your accounts entirely and work closely with support, sales, product and engineering to drive maximum client satisfaction and retention.

**Key Performance Indicators**

  • Retain and grow your account base
  • Drive maximum client satisfaction and retention
  • Grow account value through upsell and adoption

**Requirements**

  • 4+ years of Customer Success Experience, managing mid-market or larger level accounts
  • Commercially aware and confident of growing account value through upsell and adoption
  • Confidence to work with a book of 40+ client accounts and able to manage their time accordingly
  • A well-versed approach to high touch, customer management
  • Experience of working with decision makers in the social media / digital space

**What We Offer**

  • 20k bonus (plus comms)
  • 25 Days holiday, plus BH
  • Hybrid working

**About Us**

ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.