Current jobs related to Customer Success Manager - London, Greater London - ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.Key ResponsibilitiesManage a book of circa 20 accounts worth c.£600k ARR, adopting a strategic, high-touch Customer Success approach.Co-ordinate customers' onboarding and...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Customer Success with ABR TalentWe're seeking a seasoned Customer Success Manager to drive improvement across the customer journey, with a focus on onboarding, implementation, and support.About the RoleTake ownership of a remote team of 6 across Implementation, CS, and SupportLead 6 highly valuable key clientsDevelop and execute customer success...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Customer Success with ABR TalentWe're seeking a seasoned Customer Success Manager to drive improvement across the customer journey, with a focus on onboarding, implementation, and support.About the RoleTake ownership of a remote team of 6 across Implementation, CS, and SupportLead 6 highly valuable key clientsDevelop and execute customer success...

  • Customer Success Manager

    2 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success Role OverviewAs a key member of our team at ABR Talent, we are seeking an experienced Customer Success Manager to join our growing team. In this role, you will be responsible for driving customer success and satisfaction across our global client base.Main ResponsibilitiesDevelop and execute customer success strategies to drive growth and...

  • Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Customer Success with ABR TalentWe're seeking a seasoned Customer Success Manager to drive improvement across the customer journey, with a focus on onboarding, implementation, and support.As a key member of our team, you'll take ownership of a remote team of 6 across Implementation, CS, and Support, as well as 6 highly valuable key clients.With a...

  • Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Customer Success with ABR TalentWe're seeking a seasoned Customer Success Manager to drive improvement across the customer journey, with a focus on onboarding, implementation, and support.As a key member of our team, you'll take ownership of a remote team of 6 across Implementation, CS, and Support, as well as 6 highly valuable key clients.With a...

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom Springboard Success Full time

    Lead Customer Success at Springboard SuccessWe're seeking an experienced Head of Customer Success to spearhead our next phase of growth. As a key member of our team, you'll be responsible for leading and mentoring a growing Customer Success team, ensuring exceptional client experiences across our suite of products.Key Responsibilities:Lead and mentor a...

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom Springboard Success Full time

    Lead Customer Success at Springboard SuccessWe're seeking an experienced Head of Customer Success to spearhead our next phase of growth. As a key member of our team, you'll be responsible for leading and mentoring a growing Customer Success team, ensuring exceptional client experiences across our suite of products.Key Responsibilities:Lead and mentor a...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Drive Customer Success at ABR TalentWe're seeking a seasoned Customer Success professional to lead our efforts in driving customer satisfaction and growth. As a key member of our team, you'll be responsible for developing and executing strategies to ensure our clients achieve their goals.About the RoleLead a remote team of 6 across Implementation, CS, and...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Drive Customer Success at ABR TalentWe're seeking a seasoned Customer Success professional to lead our efforts in driving customer satisfaction and growth. As a key member of our team, you'll be responsible for developing and executing strategies to ensure our clients achieve their goals.About the RoleLead a remote team of 6 across Implementation, CS, and...

  • Customer Success Strategist

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success Lead for MedTech Scale-upWe are seeking an experienced Customer Success Lead to join our team at ABR Talent, a specialist recruitment partner for start-up and scale-up SaaS businesses. As a Customer Success Lead, you will be responsible for leading the Customer Success strategy for our exciting MedTech scale-up, driving clinical value and...

  • Customer Success Strategist

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success Lead for MedTech Scale-upWe are seeking an experienced Customer Success Lead to join our team at ABR Talent, a specialist recruitment partner for start-up and scale-up SaaS businesses. As a Customer Success Lead, you will be responsible for leading the Customer Success strategy for our exciting MedTech scale-up, driving clinical value and...

  • Bilingual Customer Success Manager

    2 months ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...

  • Bilingual Customer Success Manager

    2 months ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...

  • Customer Success Strategist

    6 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Title: Customer Success StrategistAbout the Role: We are seeking a highly skilled Customer Success Strategist to join our team at ABR Talent. As a Customer Success Strategist, you will be responsible for driving improvement across the customer journey with a focus on onboarding/implementation and support.Key Responsibilities:* Take ownership of a remote...

  • Customer Success Lead

    5 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success LeadAt ABR Talent, we're supporting start-up and scale-up SaaS businesses with their growth engine roles. As a Customer Success Lead, you'll be part of this exciting journey. **Key Responsibilities:**Lead the Customer Success strategy for a high-growth MedTech solution.Manage a team of 3 to create a 'best-in-class' customer success...

  • Customer Success Director

    6 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success OpportunityWe are seeking a seasoned Customer Success professional to drive improvement across the customer journey with a focus on onboarding/implementation and support.As a key member of our team, you will take ownership of a remote team of 6 across Implementation, CS and Support, as well as take ownership of 6 highly valuable key...

  • Bilingual Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...

  • Bilingual Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success ManagerAt ACCS - ARES Customer Care Solutions GmbH, we're revolutionizing the industry with innovative solutions. Our mission is to empower SaaS companies to manage security compliance, security audits, and enterprise procurement security diligence with ease. We're a growing team based in New York, expanding our presence in the United...

Customer Success Manager

2 months ago

London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

**About the Role**

This is a total accountability Customer Success position where you will be involved in everything from onboarding, through to renewal, adoption and account growth.

You will own your accounts entirely and work closely with support, sales, product and engineering to drive maximum client satisfaction and retention.

**Key Performance Indicators**

  • Retain and grow your account base
  • Drive maximum client satisfaction and retention
  • Grow account value through upsell and adoption

**Requirements**

  • 4+ years of Customer Success Experience, managing mid-market or larger level accounts
  • Commercially aware and confident of growing account value through upsell and adoption
  • Confidence to work with a book of 40+ client accounts and able to manage their time accordingly
  • A well-versed approach to high touch, customer management
  • Experience of working with decision makers in the social media / digital space

**What We Offer**

  • 20k bonus (plus comms)
  • 25 Days holiday, plus BH
  • Hybrid working, Central London

**About Us**

ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.