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Customer Success Manager

2 months ago

London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

About the Role

We are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a portfolio of clients and driving growth through upsell and adoption.

Key Responsibilities

  • Manage a book of 40+ client accounts and develop strategic plans to drive growth and retention
  • Work closely with support, sales, product, and engineering teams to ensure seamless client experience
  • Develop and execute account plans to drive upsell and adoption
  • Regularly engage with clients to provide value and ensure high-touch customer management
  • Collaborate with cross-functional teams to identify and capitalize on new business opportunities

Requirements

  • 4+ years of Customer Success experience managing mid-market or larger level accounts
  • Commercially aware and confident in growing account value through upsell and adoption
  • Experience working with decision-makers in the social media/digital space
  • Strong communication and interpersonal skills
  • Ability to work autonomously and as part of a team

What We Offer

  • Base salary up to £65k plus c.£20k bonus (plus comms)
  • 25 Days holiday, plus BH
  • Hybrid working, Central London

About Us

ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses. We are passionate about helping businesses grow and succeed through our expertise in Customer Success, Sales, Account Management, and Support.