Customer Success Manager

4 days ago

London, Greater London, United Kingdom TryHackMe Full time

At TryHackMe, we're on a mission to revolutionize the way people learn and teach cyber security. As a key member of our Customer Success Team, you'll play a vital role in driving the growth and success of our Enterprise clients.

About the Role

We're seeking a highly motivated and strategic Customer Success Manager (Education) to join our team. As a key point of contact for our Enterprise clients, you'll be responsible for developing and executing customer success strategies that drive retention, growth, and satisfaction.

Your Key Responsibilities

  • Develop and execute customer success plans to drive retention and growth of Enterprise clients
  • Build and maintain strong relationships with clients at all stages of the customer lifecycle
  • Monitor client data and feedback to identify areas for improvement and develop strategies to increase engagement and satisfaction
  • Conduct regular business reviews and create success plans with clients to ensure their needs are met and uncover opportunities for upselling or cross-selling

Requirements

  • At least 2 years of experience in Customer Success Management within a SaaS or Technology company, ideally dealing with Enterprise clients
  • Strong verbal, written, and analytical skills
  • Interest or background in cyber security (or technology)
  • Previous experience with Customer Success Platforms (ideally ChurnZero) is desirable

What We Offer

  • 100% Remote Work - Work from anywhere you want, with a flexible schedule that suits your needs
  • Flexi Time - Choose your own hours as long as you have at least 4 hours of overlap with the UK timezone (from 8am - 6pm)
  • Tools and Resources - A dedicated work laptop, plus any accessories you need to do your best work
  • Swag Pack - Start your TryHackMe journey with a branded swag bundle
  • Personal Development - £2,500 training budget to acquire certifications, and more
  • Company Retreat - An annual company retreat, fully paid for by us
  • Health Insurance - If you're in a country that doesn't have public health care
  • Enhanced Maternity and Paternity - An enhanced package on top of statutory requirements
  • 401k / Pension - TryHackMe makes it easy to save money for your retirement

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