Customer Success Manager
3 days ago
We are seeking a highly motivated and strategic Customer Success Manager (Education) to join our growing Customer Success Team at TryHackMe.
As a key member of our team, you will be responsible for developing and executing a comprehensive customer success strategy to drive growth, retention, and expansion of our Enterprise client portfolio.
Key Responsibilities:
- Develop and execute customer success plans to ensure customer adoption, engagement, and satisfaction.
- Proactively monitor customer data and feedback to identify areas of improvement and develop strategies to increase customer value.
- Conduct regular business reviews and create success plans with customers to ensure their needs are met and uncover opportunities for upselling or cross-selling.
- Build and maintain strong relationships with customers at all life cycle stages, from onboarding to renewal and beyond.
Requirements:
- At least 2 years of experience in Customer Success Management within a SaaS or Technology Company, preferably dealing with Enterprise clients.
- Strong verbal, written, and analytical skills.
- Interest or background in cyber security (or technology).
- Previous experience with Customer Success Platforms is a plus.
What We Offer:
- 100% Remote Work
- Flexi Time
- Tools and Accessories for Success
- Swag Pack
- Personal Development Budget
- Company Retreat
- Health Insurance
- Enhanced Maternity and Paternity Benefits
- 401k/Pension
Our Hiring Process:
- Stage 1: Brief Introductory Call
- Stage 2: Scenario-Based Interview
- Stage 3: Final Interview with Co-Founder
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