Customer Success Operations Lead

1 month ago


London, Greater London, United Kingdom FlexOS Global Pte. Ltd. Full time
Job Summary

We are seeking a Customer Success Operations Lead to join our team at FlexOS Global Pte. Ltd.

About the Role

This is a key leadership position that will work closely with internal Sales and Customer Success stakeholders to prioritize customer retention and mitigate attrition.

Responsibilities
  • Strategically collaborate with internal stakeholders to drive customer success initiatives.
  • Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolios.
  • Consistently review Customer Success Scores and other meaningful metrics to recommend support options.
  • Leverage data to ensure priorities align with highest impact investments and communicate impact with stakeholders.
  • Promote CSG resources through multi-channel communication, ensuring leaders and AEs understand and use the customer success support process.
  • Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.
Requirements
  • 6+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.
  • Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.
  • An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.
Compensation and Benefits

The estimated salary for this position is $120,000 - $180,000 per year, depending on experience.

Company Overview

FlexOS Global Pte. Ltd. is an equal opportunity employer committed to diversity and inclusion.



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