Customer Success Operations Lead
1 month ago
We are seeking a Customer Success Operations Lead to join our team at FlexOS Global Pte. Ltd.
About the RoleThis is a key leadership position that will work closely with internal Sales and Customer Success stakeholders to prioritize customer retention and mitigate attrition.
Responsibilities- Strategically collaborate with internal stakeholders to drive customer success initiatives.
- Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolios.
- Consistently review Customer Success Scores and other meaningful metrics to recommend support options.
- Leverage data to ensure priorities align with highest impact investments and communicate impact with stakeholders.
- Promote CSG resources through multi-channel communication, ensuring leaders and AEs understand and use the customer success support process.
- Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.
- 6+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.
- Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.
- An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.
The estimated salary for this position is $120,000 - $180,000 per year, depending on experience.
Company OverviewFlexOS Global Pte. Ltd. is an equal opportunity employer committed to diversity and inclusion.
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