Customer Success Team Lead

3 weeks ago

London, Greater London, United Kingdom Click London Full time
Job Overview

We are seeking an experienced Customer Success Team Lead to join our team at Click London. As a key member of our operations department, you will play a vital role in ensuring exceptional client service and satisfaction.

The ideal candidate will have strong leadership skills, the ability to motivate and manage a remote team, and excellent communication skills to interact with clients and colleagues alike.

About the Role

This is an exciting opportunity to join a dynamic and growing company that prioritizes quality and customer satisfaction. The successful candidate will be responsible for leading a team of client success coordinators, ensuring timely delivery, high accuracy of bookings, and cost-effective operations aligned with productivity targets.

You will be responsible for setting clear team and individual targets, managing performance through regular reviews, and identifying improvement areas to maintain quality service standards.

Key Responsibilities
  • Team Management: Organising and prioritising the team's workload to ensure timely delivery, high accuracy of bookings, and cost-effective operations aligned with productivity targets.
  • Performance Management: Setting clear team and individual targets, managing performance through regular reviews, and identifying improvement areas to maintain quality service standards.
  • Training and Development: Providing training, mentorship, and development opportunities to enhance the team's skills, supporting effective client and contractor interactions and fostering a positive work culture.
  • Motivation and Leadership: Motivating the team through strong leadership, incentives, and development plans that drive engagement and high performance.
  • Reporting and Analysis: Preparing reports for senior leadership on team productivity, client satisfaction, and quality control, highlighting key achievements and areas for improvement.
Requirements and Qualifications

To succeed in this role, you will need:

  • A proven track record of managing teams and demonstrating strong leadership skills.
  • Excellent communication and interpersonal skills to interact with clients and colleagues.
  • Strong knowledge of the property sector and the photography industry to ensure effective responses to client needs and industry standards.
  • Leadership skills with the ability to mentor, develop, and support team members, promoting a productive and growth-focused team culture.
  • Demonstrates a high level of planning and organisation, enabling effective management of resources and workload allocation.
What We Offer
  • Competitive Salary: £32,000 - £35,000 per annum, depending on experience.
  • Benefits Package: Includes company events, remote working allowance, and hybrid working arrangements.

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