Sustainable Customer Success Lead
5 days ago
Sustainable Customer Success Lead at S27a
We are seeking an experienced customer success professional to lead our team in driving customer satisfaction and retention.
- Develop and implement customer success strategies that meet or exceed business objectives.
- Partner with clients to identify areas for improvement and develop solutions to address these gaps.
- Lead cross-functional teams to develop and implement processes that drive customer satisfaction and retention.
- Track and analyze key performance indicators (KPIs) to inform future decision-making.
- Bachelor's degree in a related field.
- 5+ years of experience in customer success, account management, or a related field.
- Proven track record of driving customer satisfaction and retention.
- Strong leadership and communication skills.
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