IT Service Delivery Manager

22 hours ago


Chorley, Lancashire, United Kingdom Cegedim e-business UK Full time
Key Responsibilities

This Application Support Manager role requires a proven track record in:

  • Application Management or Service Desk Management roles supporting external customers within the software industry
  • Building small technical support teams, including structuring, defining, managing, and coaching
  • Implementing new processes around ticketing and resolution
  • A strong technical foundation and the willingness to get involved in escalations and the technical element

You'll also need excellent analytical skills to collect, interpret, and utilise data for informed decision-making and performance improvement. Experience in preparing detailed reports on performance insights and business intelligence is also essential.



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