IT Service Delivery Director
2 days ago
Netcentrix IT Service Delivery Director Opportunity
Job Summary
We are seeking an experienced IT Service Delivery Director to lead and manage our support teams, ensuring delivery of world-class customer service while driving continuous improvement in our service processes.
About You
To succeed in this role, you will need:
- Demonstrated experience in managing support teams within an established IT Managed Service Provider.
- A solid understanding of complex IT environments and support requirements.
- A strong customer-focused approach with excellent communication skills.
Main Responsibilities
- Team Leadership: Lead and inspire our support teams to deliver exceptional customer service.
- Service Excellence: Ensure our support teams consistently meet or surpass customer expectations.
- Process Improvement: Continuously drive improvements in our service processes to enhance efficiency and productivity.
What We Offer
- Competitive salary: £50,000 - £60,000 per annum.
- Pension scheme.
- 25 days holiday + bank holidays + one volunteering day.
- Regular company events.
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