IT Service Delivery Director

2 days ago


Chorley, Lancashire, United Kingdom Netcentrix Full time

Netcentrix IT Service Delivery Director Opportunity

Job Summary

We are seeking an experienced IT Service Delivery Director to lead and manage our support teams, ensuring delivery of world-class customer service while driving continuous improvement in our service processes.

About You

To succeed in this role, you will need:

  • Demonstrated experience in managing support teams within an established IT Managed Service Provider.
  • A solid understanding of complex IT environments and support requirements.
  • A strong customer-focused approach with excellent communication skills.

Main Responsibilities

  • Team Leadership: Lead and inspire our support teams to deliver exceptional customer service.
  • Service Excellence: Ensure our support teams consistently meet or surpass customer expectations.
  • Process Improvement: Continuously drive improvements in our service processes to enhance efficiency and productivity.

What We Offer

  • Competitive salary: £50,000 - £60,000 per annum.
  • Pension scheme.
  • 25 days holiday + bank holidays + one volunteering day.
  • Regular company events.


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