Managed Service Delivery Head

1 day ago


Chorley, Lancashire, United Kingdom Henderson Scott Full time
Role Overview

Henderson Scott UK is looking for an experienced IT leader to assume the role of Service Desk Lead. As a key member of our team, you will be responsible for managing our Managed Service support desk, ensuring exceptional customer experiences through effective team leadership and coordination.

The successful candidate will possess a solid technical foundation, substantial experience in MSP management, and a deep commitment to delivering outstanding customer service. Adaptability, ITIL certification, and familiarity with Microsoft 365 or Azure would be valuable attributes.

Main Responsibilities:

  • Leverage your technical expertise to lead 1st, 2nd, and 3rd line teams
  • Oversee the monitoring and reporting of service level agreements
  • Cultivate collaboration with sales and project delivery teams for seamless customer transitions

Compensation and Benefits:

  • A salary within the range of £50-55K
  • A flexible hybrid working arrangement
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