Managed Service Delivery Head
1 day ago
Henderson Scott UK is looking for an experienced IT leader to assume the role of Service Desk Lead. As a key member of our team, you will be responsible for managing our Managed Service support desk, ensuring exceptional customer experiences through effective team leadership and coordination.
The successful candidate will possess a solid technical foundation, substantial experience in MSP management, and a deep commitment to delivering outstanding customer service. Adaptability, ITIL certification, and familiarity with Microsoft 365 or Azure would be valuable attributes.
Main Responsibilities:
- Leverage your technical expertise to lead 1st, 2nd, and 3rd line teams
- Oversee the monitoring and reporting of service level agreements
- Cultivate collaboration with sales and project delivery teams for seamless customer transitions
Compensation and Benefits:
- A salary within the range of £50-55K
- A flexible hybrid working arrangement
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Managed Service Delivery Head
4 weeks ago
Chorley, Lancashire, United Kingdom Henderson Scott Full timeAbout the Role: As a Service Manager at Henderson Scott, you will be responsible for leading our Managed Service support desk. This is a fantastic opportunity to join a leading provider of managed services and take your career to the next level.Key Responsibilities:- Manage 1st, 2nd & 3rd line engineers, ensuring they consistently meet or exceed customer...
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Service Delivery Manager
4 weeks ago
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Service Delivery Manager
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IT Service Delivery Manager
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Head of IT Operations
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IT Service Delivery Director
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Head of Operations Manager
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Delivery and Customer Service Representative
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Service Manager Lead
4 weeks ago
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Care Services Manager
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Head of Account Management
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Service Manager Lead
1 day ago
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Managed Service Desk Director
4 weeks ago
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Customer Delivery Associate
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