Service Manager Lead

4 days ago


Chorley, Lancashire, United Kingdom Henderson Scott Full time
Job Title: Service Manager

Job Type: Full-time

Location: Chorley (Hybrid role)

About Us: Henderson Scott is a leading provider of managed services, and we are currently seeking an experienced Service Manager to join our team.

Job Description:

Team Management:
- Oversee the day-to-day activities of our 1st, 2nd & 3rd line support teams.

Service Delivery:
- Ensure exceptional customer experience through consistent delivery of high-quality services, meeting or surpassing agreed service level agreements.

Key Responsibilities:
- Collaborate with Sales & Project Delivery to ensure smooth onboarding for new customers, providing clear communication.
- Develop and implement processes to improve team efficiency, productivity, and overall performance.
- Foster a culture of continuous improvement, encouraging innovation and employee development.
- Monitor and report on key performance indicators, making data-driven decisions to drive business growth.

Requirements:
- Proven experience in managing IT support teams within a managed services environment.
- Strong technical background, with a solid understanding of ITIL principles and industry-standard technologies (Microsoft 365 or Azure).
- Excellent leadership skills, with the ability to motivate and develop high-performing teams.
- Strong analytical and problem-solving skills, with the ability to make informed decisions based on data analysis.

What We Offer:
- Competitive salary: £50-55K per annum.
- Comprehensive benefits package, including health insurance, pension scheme, and annual leave entitlement.
- Opportunities for professional development and career growth within a dynamic and forward-thinking organization.
- Collaborative and supportive work environment, with a focus on work-life balance.

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