Head of IT Operations

2 days ago


Chorley, Lancashire, United Kingdom Netcentrix Full time

Job Title: Head of IT Operations

Company Overview:

We're seeking an experienced IT professional to join our team as Head of IT Operations. As a key member of our management team, you'll be responsible for leading our 1st, 2nd, and 3rd line support teams and driving improvements in our service processes.

Salary: £55,000 - £75,000 per annum

Job Description:

The Head of IT Operations will be responsible for ensuring the smooth operation of our IT systems and services. This includes leading and motivating the team, managing our 1st, 2nd, and 3rd line support teams, and monitoring and reporting on SLAs. A strong technical background, combined with excellent leadership and communication skills, is essential for this role.

Required Skills and Qualifications:

We require a proven track record in managing a support team within an established IT Managed Service Provider. The successful candidate must have a solid technical background, with the ability to understand and supervise complex IT environments and support requirements. Strong customer focus and effective service delivery skills are essential.

Benefits:

Our company offers a range of benefits, including hybrid working, enhanced maternity and paternity leave, regular company events, and plenty of scope for progression and opportunities for training – technical and management.



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