Head of Support Operations
2 days ago
Job Title: Service Manager Lead
Location: UK
About Us
We are Netcentrix, a dynamic and innovative IT Managed Service Provider dedicated to delivering exceptional customer experiences.
Role Summary
The successful candidate will be responsible for leading and managing our support teams, ensuring delivery of world-class customer service while driving continuous improvement in our service processes.
Main Accountabilities
- Team Leadership: Lead and inspire our support teams to deliver exceptional customer service.
- Service Excellence: Ensure our support teams consistently meet or surpass customer expectations.
- Process Improvement: Continuously drive improvements in our service processes to enhance efficiency and productivity.
Key Requirements
To succeed in this role, you will need:
- Demonstrated experience in managing support teams within an established IT Managed Service Provider.
- A solid understanding of complex IT environments and support requirements.
- A strong customer-focused approach with excellent communication skills.
What We Offer
- Competitive salary: £50,000 - £60,000 per annum.
- Pension scheme.
- 25 days holiday + bank holidays + one volunteering day.
- Regular company events.
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