IT Service Delivery Head

1 day ago


Chorley, Lancashire, United Kingdom Henderson Scott Careers Full time

Job Summary

We are seeking an experienced IT Service Delivery Head to lead our managed service support desk, ensuring exceptional customer experiences and meeting or surpassing agreed service level agreements.

This role requires strong technical knowledge, experience in MSP management, and excellent communication skills.

About the Company

Henderson Scott Careers is a leading provider of managed services, dedicated to delivering high-quality services to our clients.

Key Responsibilities

  • Manage the service desk team, overseeing 1st, 2nd, and 3rd line engineers
  • Develop and implement service delivery strategies, ensuring consistent excellence
  • Collaborate with sales and project delivery teams to ensure smooth client onboarding

Essential Skills

  • Proven experience in MSP management, preferably in a similar role
  • Solid technical background, with certifications in ITIL, Microsoft 365, or Azure
  • Strong commitment to delivering exceptional customer service
  • Ability to adapt to changing technologies and processes

What We Offer

A competitive salary of £50-55K per annum, reflecting the location and industry standards in Chorley.



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