IT Service Delivery Lead

2 days ago


Chorley, Lancashire, United Kingdom Henderson Scott Full time

Henderson Scott is seeking a highly experienced IT Service Delivery Lead to join our team in Chorley.

This Hybrid role comes with an estimated salary of £52,000 - £57,000 per annum.

As a key member of our Managed Services team, you will be responsible for ensuring that our support teams consistently deliver exceptional customer experiences, meeting or surpassing agreed service level agreements (SLAs).

Your primary focus will be on team management, service delivery, and monitoring SLAs. You will work closely with Sales and Project Delivery teams to ensure seamless onboarding of new customers, providing clear communication throughout the process.

To succeed in this role, you will require:

  • A solid technical background
  • MSP management experience
  • Strong commitment to delivering exceptional customer service
  • Ability to adapt to changing technologies and processes
  • ITIL Certification or Microsoft 365/Azure Certifications


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