Technology Service Lead

2 weeks ago


Chorley, Lancashire, United Kingdom Netcentrix Full time

Job Title: Technology Service Lead

Company Overview:

We are a dynamic IT Managed Service Provider, delivering world-class customer experiences through our 1st, 2nd, and 3rd line support teams. We're looking for a seasoned IT professional to join our team as Technology Service Lead.

Salary: £50,000 - £70,000 per annum

Job Description:

The Technology Service Lead will be responsible for driving improvements in our service processes, leading and inspiring the team, and ensuring our support teams consistently exceed customer expectations. This includes managing our 1st, 2nd, and 3rd line support teams, recruiting, training, and evaluating team members, and monitoring and reporting on SLAs.

Required Skills and Qualifications:

We require a proven track record in managing a support team within an established IT Managed Service Provider. The successful candidate must have a solid technical background, with the ability to understand and supervise complex IT environments and support requirements. Strong customer focus and effective service delivery skills are essential.

Benefits:

Our company offers a range of benefits, including hybrid working, enhanced maternity and paternity leave, regular company events, and plenty of scope for progression and opportunities for training – technical and management.

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