Managed Support Team Lead
3 days ago
Henderson Scott seeks an experienced Service Manager to lead our Managed Service support desk and drive exceptional customer experiences. This role involves managing a support team and collaborating with stakeholders to ensure high-quality service delivery.
About YouWe are looking for someone with a proven track record of managing a support team within an IT MSP, a solid technical background, and a strong commitment to delivering exceptional customer service. Relevant certifications such as ITIL, Microsoft 365 or Azure are also desirable.
Key Responsibilities- Manage and lead 1st, 2nd & 3rd line teams to ensure seamless collaboration and efficient issue resolution.
- Collaborate with stakeholders to ensure high-quality service delivery that meets or surpasses agreed service level agreements (SLAs).
- Work closely with Sales and Project Delivery teams to provide clear communication and ensure a smooth transition for new customers.
Requirements:
- Proven track record of managing a support team within an IT MSP.
- In-depth knowledge of IT systems and technologies.
- Demonstrated ability to deliver exceptional customer experiences.
- Ability to adapt to changing technologies and processes.
- ITIL, Microsoft 365 or Azure certifications preferred.
Salary: £52,500 per annum (dependent on experience)
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