IT Support Team Lead

3 days ago


Chorley, Lancashire, United Kingdom Henderson Scott Full time
About Henderson Scott

Henderson Scott is seeking a highly skilled IT Support Team Lead to oversee the daily operations of our Managed Service support desk.

This individual will be responsible for managing 1st, 2nd & 3rd line team members, ensuring the delivery of exceptional customer service, and monitoring key performance indicators.

Main Job Responsibilities
  • Lead a team of IT support professionals to deliver high-quality services.
  • Develop and implement strategies to improve customer satisfaction and reduce resolution times.
  • Collaborate with cross-functional teams to ensure seamless customer onboarding.
Requirements and Qualifications
  • Minimum 5 years of experience in IT service management.
  • Proven track record of success in managing large teams and improving customer satisfaction.
  • Strong technical skills and knowledge of IT service management practices.
Benefits

This position offers a competitive salary range of £50-55K per annum, a hybrid work arrangement, and opportunities for professional growth and development within a dynamic organization like Henderson Scott.



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