Application Support Team Lead
4 hours ago
We are seeking an experienced Application Support Team Lead to join our team at Cegedim e-business UK. Based in Chorley, our state-of-the-art offices are conveniently located near Buckshaw Parkway train station.
This is a hands-on role that involves leading and managing a team of technical support specialists, structuring and defining the team, implementing new processes, and getting involved with end-to-end ticket resolution.
The role can be offered on a hybrid basis, with 3 days spent in our office and 2 days working from home.
We are looking for a candidate with experience as a Service Desk Manager or Application Support Manager, with strong technical knowledge and a proven track record in implementing new processes.
Job Requirements:- Leading a team of 8 Support Technicians
- Defining and implementing new processes to enhance team performance, customer satisfaction, and overall service quality
- Managing the end-to-end process of ticket resolution through effective allocation and capacity planning
- Leading major incident resolution efforts, working with internal stakeholders to implement application maintenance and monitoring protocols
- Risk analysis and implementation of mitigating measures
We offer a competitive salary of around £67,000 per annum for this role.
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IT Support Team Lead
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Adult Care and Support Leader
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Supported Living Program Director
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Application Support Manager
1 month ago
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Service Development Lead
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Supported Living Manager
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Care Support Specialist
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Individual Support Coordinator
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