Application Support Team Lead

4 hours ago


Chorley, Lancashire, United Kingdom Cegedim e-business UK Full time

We are seeking an experienced Application Support Team Lead to join our team at Cegedim e-business UK. Based in Chorley, our state-of-the-art offices are conveniently located near Buckshaw Parkway train station.

This is a hands-on role that involves leading and managing a team of technical support specialists, structuring and defining the team, implementing new processes, and getting involved with end-to-end ticket resolution.

The role can be offered on a hybrid basis, with 3 days spent in our office and 2 days working from home.

We are looking for a candidate with experience as a Service Desk Manager or Application Support Manager, with strong technical knowledge and a proven track record in implementing new processes.

Job Requirements:
  • Leading a team of 8 Support Technicians
  • Defining and implementing new processes to enhance team performance, customer satisfaction, and overall service quality
  • Managing the end-to-end process of ticket resolution through effective allocation and capacity planning
  • Leading major incident resolution efforts, working with internal stakeholders to implement application maintenance and monitoring protocols
  • Risk analysis and implementation of mitigating measures

We offer a competitive salary of around £67,000 per annum for this role.



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