Help Desk Team Lead

Henderson Scott seeks a seasoned Service Desk Team Lead to join our Managed Service support desk team. In this role, you will be responsible for leading a high-performing team, ensuring they deliver exceptional customer experiences and meet or exceed service level agreements.Key Responsibilities• Manage a service desk team, focusing on timely issue...

Job Title: Service Desk LeadWe are seeking a seasoned IT professional to fill the role of Service Desk Lead at Henderson Scott UK. This is an exciting opportunity for an experienced IT leader to join our team and take charge of our Managed Service support desk.In this position, you will oversee the delivery of exceptional customer experiences, ensuring that...

About the RoleWe are seeking an experienced IT Support Team Lead to join our Managed Service support desk. As the Service Manager, you will be responsible for leading and inspiring the team to deliver exceptional customer service, ensuring swift and effective resolution of technical issues while continuously driving improvements in our service processes.Key...

About Henderson ScottHenderson Scott is seeking a highly skilled IT Support Team Lead to oversee the daily operations of our Managed Service support desk.This individual will be responsible for managing 1st, 2nd & 3rd line team members, ensuring the delivery of exceptional customer service, and monitoring key performance indicators.Main Job...

**Service Desk Manager UK**: A Key Role in Customer SatisfactionCegedim e-business UK is seeking an experienced Service Desk Manager UK to oversee our technical support team and ensure that our customers receive the highest level of service.Key Responsibilities:Lead a team of technical support technicians and coach them to improve their skills and...

We are seeking an experienced Application Support Team Lead to join our team at Cegedim e-business UK. Based in Chorley, our state-of-the-art offices are conveniently located near Buckshaw Parkway train station.This is a hands-on role that involves leading and managing a team of technical support specialists, structuring and defining the team, implementing...

Job Summary: Henderson Scott Careers is seeking a seasoned Technical Support Team Lead to manage its Managed Service support desk. This role entails overseeing 1st, 2nd & 3rd line engineers to deliver exceptional customer experiences.Key Responsibilities: • Manage a team of technical support specialists • Ensure consistent service quality and customer...

Job OverviewHenderson Scott seeks an experienced Service Manager to lead our Managed Service support desk and drive exceptional customer experiences. This role involves managing a support team and collaborating with stakeholders to ensure high-quality service delivery.About YouWe are looking for someone with a proven track record of managing a support team...

Based in the UK, Cegedim e-business UK is a leading EDI Technical Solutions Company looking to recruit an experienced Application Support Manager. This is a hands-on technical support management role where you will have the opportunity to structure and define the team as well as implement new processes, roll out the new ticketing system whilst still getting...

We are recruiting for an Application Support Manager to join our team in Chorley. This role involves leading a team of 8 technical support engineers, implementing new processes, and ensuring exceptional customer satisfaction. The successful candidate will have a proven track record of managing technical support teams, excellent technical skills, and a deep...

About the Job: Henderson Scott Careers requires an experienced Service Desk Operations Manager to lead its Managed Service support team. The successful candidate will oversee daily operations, ensure high-quality service delivery, and maintain excellent customer relationships.Responsibilities: • Supervise 1st, 2nd & 3rd line engineers to deliver top-notch...

**Job Title:** Technical Support Team LeadAt Cegedim e-business UK, we are seeking an experienced Technical Support Team Lead to oversee a team of technical support technicians and drive continuous improvement in our customer satisfaction ratings.Key Responsibilities:Lead a team of 8 technical support technicians and coach them to improve their skills and...

We are looking for a seasoned Managed Services Team Manager to lead our Service Desk team at Henderson Scott in Chorley.The estimated annual salary for this Hybrid role is £52,000 - £57,000.In this position, you will oversee the day-to-day operations of our Service Desk, ensuring that all teams meet their performance targets and provide top-notch customer...

We are seeking an experienced Application Support Manager to lead, manage and coach a team of 8 technical support technicians in our Chorley office. This is a hands-on technical support management role where you will have the opportunity to structure and define the team as well as implement new processes, roll out the newly adopted ticketing system whilst...

Henderson Scott is seeking a skilled Technical Operations Lead to join our Managed Service support desk team. As a key member of our IT department, you will be responsible for leading the 1st, 2nd, and 3rd line engineers in delivering exceptional customer experiences.Key Responsibilities• Manage a high-performing service desk team, ensuring they...

Job Summary:We are seeking a seasoned Application Support Manager to lead, manage and coach a team of 8 technical support technicians. The successful candidate will ensure the delivery of top-tier customer support and success.About the Role:As an experienced Application Support Manager, you will be responsible for structuring, leading, managing, and coaching...

Servicing ExcellenceAs a Service Manager at Henderson Scott, you will play a pivotal role in driving our support teams' performance. Your key responsibilities include:Team Management: Lead 1st, 2nd, and 3rd line teams.Service Delivery: Guarantee our support teams consistently meet or exceed customer expectations.Service Level Agreements: Monitor and report...

Cegedim e-business UK is a leading EDI Technical Solutions Company with state-of-the-art offices based in Chorley, near Buckshaw Parkway train station. We are currently looking for an experienced Technical Services Lead to join our team and lead the management of our technical support operations.This is a hands-on role that involves structuring and defining...

Job Overview: We are seeking a highly skilled Service Manager to lead our Managed Service support desk. The successful candidate will have previous experience managing IT support teams, with a strong focus on delivering exceptional customer experiences.Key Responsibilities:- Manage 1st, 2nd & 3rd line engineers, ensuring they consistently meet or exceed...

Role OverviewHenderson Scott seeks a seasoned IT professional to lead our Managed Service support desk as a Service Manager. This role demands expertise in managing a support team within an IT MSP.The successful candidate will ensure first, second, and third-line engineers deliver exceptional customer experiences. Building and managing a high-performing...