Service Desk Manager

**Service Desk Manager UK**: A Key Role in Customer SatisfactionCegedim e-business UK is seeking an experienced Service Desk Manager UK to oversee our technical support team and ensure that our customers receive the highest level of service.Key Responsibilities:Lead a team of technical support technicians and coach them to improve their skills and...

Job Title: Service Desk LeadWe are seeking a seasoned IT professional to fill the role of Service Desk Lead at Henderson Scott UK. This is an exciting opportunity for an experienced IT leader to join our team and take charge of our Managed Service support desk.In this position, you will oversee the delivery of exceptional customer experiences, ensuring that...

Henderson Scott seeks a seasoned Service Desk Team Lead to join our Managed Service support desk team. In this role, you will be responsible for leading a high-performing team, ensuring they deliver exceptional customer experiences and meet or exceed service level agreements.Key Responsibilities• Manage a service desk team, focusing on timely issue...

About the Job: Henderson Scott Careers requires an experienced Service Desk Operations Manager to lead its Managed Service support team. The successful candidate will oversee daily operations, ensure high-quality service delivery, and maintain excellent customer relationships.Responsibilities: • Supervise 1st, 2nd & 3rd line engineers to deliver top-notch...

We are looking for a seasoned Managed Services Team Manager to lead our Service Desk team at Henderson Scott in Chorley.The estimated annual salary for this Hybrid role is £52,000 - £57,000.In this position, you will oversee the day-to-day operations of our Service Desk, ensuring that all teams meet their performance targets and provide top-notch customer...

Seeking Experienced ProfessionalHenderson Scott is looking for an accomplished Managed Service Manager to join our team.This individual will be responsible for leading our Managed Service support desk, managing a team of IT support professionals, and ensuring the delivery of exceptional customer service.Key ResponsibilitiesOversee the day-to-day operations...

Job OverviewWe are seeking an experienced Service Manager to lead our Managed Service support desk. The ideal candidate will have a strong background in managing support teams and driving customer satisfaction.

Henderson Scott requires an experienced IT Service Delivery Manager to lead our Managed Service support desk team. This role offers an exciting opportunity to shape the direction of our service delivery and drive customer satisfaction.Key Responsibilities• Oversee the performance of the service desk team, ensuring they meet or exceed customer expectations...

We require an experienced IT Service Delivery Manager to join Henderson Scott's Managed Service support desk. This individual will have a proven track record in managing a support team within an IT MSP and possess a strong technical background.The successful candidate will be responsible for leading our 1st, 2nd & 3rd line engineers to deliver exceptional...

ORCA IT LTD is seeking a Help Desk Team Lead to join its expanding IT MSP. The successful candidate will work from a modern, open-plan office and be responsible for leading a team of technical support specialists. You will have the opportunity to work on a wide range of projects, from monitoring and maintaining systems and networks to supporting updates...

Role OverviewHenderson Scott UK is looking for an experienced IT leader to assume the role of Service Desk Lead. As a key member of our team, you will be responsible for managing our Managed Service support desk, ensuring exceptional customer experiences through effective team leadership and coordination.The successful candidate will possess a solid...

About the RoleWe are seeking an experienced IT Service Delivery Manager to join our team at Henderson Scott. The successful candidate will be responsible for leading our Managed Service support desk and ensuring that our customers receive exceptional service.The salary for this position is £52,000 - £57,500 per annum, depending on experience.Key...

Key ResponsibilitiesThis Application Support Manager role requires a proven track record in:Application Management or Service Desk Management roles supporting external customers within the software industryBuilding small technical support teams, including structuring, defining, managing, and coachingImplementing new processes around ticketing and resolutionA...

Servicing ExcellenceAs a Service Manager at Henderson Scott, you will play a pivotal role in driving our support teams' performance. Your key responsibilities include:Team Management: Lead 1st, 2nd, and 3rd line teams.Service Delivery: Guarantee our support teams consistently meet or exceed customer expectations.Service Level Agreements: Monitor and report...

Henderson Scott is seeking a Head of Support Services to lead our Managed Service support desk. The ideal candidate will have previous experience managing a support team within an IT MSP and possess a solid technical background.The successful candidate will be responsible for ensuring our 1st, 2nd & 3rd line engineers deliver exceptional customer service,...

Job Title: Service Delivery ManagerCompany Overview:We are a leading provider of Managed Service support desk solutions. Our team delivers a world-class customer experience, and we're looking for a skilled Service Manager to lead our 1st, 2nd, and 3rd line support teams.Salary: £40,000 - £60,000 per annumJob Description:The Service Manager will be...

Henderson Scott invites applications for a Service Operations Director to spearhead our Managed Services team in Chorley.This Hybrid role offers an estimated annual salary of £52,000 - £57,000.As a key leader, you will drive operational excellence, ensuring that our Service Desk teams consistently meet or exceed customer expectations.Your key...

Job DescriptionWe are seeking an experienced Service Delivery Expert to lead our Managed Service support desk.This role requires a strong background in managing IT support teams and experience building out a Service Desk Team.Main ResponsibilitiesManage 1st, 2nd & 3rd line team members.Ensure consistent delivery of exceptional customer service, meeting or...

Job Description:">Henderson Scott is recruiting a Service Manager to join our team. As a Service Manager, you will be responsible for leading our Managed Service support desk and ensuring that our clients receive exceptional service delivery.">You will have previous experience managing a support team within an IT MSP and be able to develop and implement...

Job SummaryWe are seeking an experienced IT Service Delivery Head to lead our managed service support desk, ensuring exceptional customer experiences and meeting or surpassing agreed service level agreements.This role requires strong technical knowledge, experience in MSP management, and excellent communication skills.About the CompanyHenderson Scott Careers...