Managed Service Manager

15 hours ago


Chorley, Lancashire, United Kingdom Henderson Scott Full time
Seeking Experienced Professional

Henderson Scott is looking for an accomplished Managed Service Manager to join our team.

This individual will be responsible for leading our Managed Service support desk, managing a team of IT support professionals, and ensuring the delivery of exceptional customer service.

Key Responsibilities
  • Oversee the day-to-day operations of our Managed Service support desk.
  • Develop and implement strategies to improve customer satisfaction and reduce resolution times.
  • Collaborate with cross-functional teams to ensure seamless customer onboarding.
Requirements and Qualifications
  • Minimum 5 years of experience in IT service management.
  • Proven track record of success in managing large teams and improving customer satisfaction.
  • Strong technical skills and knowledge of IT service management practices.
Salary and Benefits

This position offers a competitive salary range of £50-55K per annum, a hybrid work arrangement, and opportunities for professional growth and development within a dynamic organization like Henderson Scott.


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