IT Service Delivery Manager
2 days ago
We require an experienced IT Service Delivery Manager to join Henderson Scott's Managed Service support desk. This individual will have a proven track record in managing a support team within an IT MSP and possess a strong technical background.
The successful candidate will be responsible for leading our 1st, 2nd & 3rd line engineers to deliver exceptional customer service, while also building out a Service Desk Team.
Key responsibilities include:
- Team Management - Managing a team of engineers to consistently meet or exceed customer expectations.
- Service Delivery - Ensuring the smooth onboarding of new customers, with clear communication and adherence to agreed service level agreements.
- Service Level Agreements - Monitoring and reporting on SLAs to maintain high satisfaction levels.
This role requires someone with experience in MSP management, strong commitment to delivering exceptional customer service, and the ability to adapt to changing technologies and processes.
A salary of £55,000 per annum is offered for this role, reflecting the skills and qualifications required.
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IT Service Delivery Manager
5 days ago
Chorley, Lancashire, United Kingdom Henderson Scott Full timeHenderson Scott requires an experienced IT Service Delivery Manager to lead our Managed Service support desk team. This role offers an exciting opportunity to shape the direction of our service delivery and drive customer satisfaction.Key Responsibilities• Oversee the performance of the service desk team, ensuring they meet or exceed customer expectations...
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IT Service Delivery Manager
2 days ago
Chorley, Lancashire, United Kingdom Henderson Scott Full timeAbout the RoleWe are seeking an experienced IT Service Delivery Manager to join our team at Henderson Scott. The successful candidate will be responsible for leading our Managed Service support desk and ensuring that our customers receive exceptional service.The salary for this position is £52,000 - £57,500 per annum, depending on experience.Key...
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