Service Delivery Manager
3 weeks ago
We are a leading EDI Technical Solutions Company based in Chorley, right next to Buckshaw Parkway train station. As part of a wider European group, we are currently looking to recruit an experienced Application Support Manager to lead, manage, and coach a team of 8 technical support technicians.
This is a hands-on technical support management role where you will have the opportunity to structure and define the team as well as implement new processes, roll out the new ticketing system whilst still getting your hands dirty with some of the end to end ticket resolution.
**What You'll Be Doing Day to Day:**
- Structure, lead, manage, and coach a team of Support Technicians (8)
- Define and Implement new processes in order to enhance team performance, customer satisfaction and overall service quality.
- Roll out the newly adopted ticketing system and manage the end to end process of ticket resolution through effective allocation and capacity planning.
- Lead the resolution effort for major incidents, working alongside relevant internal stakeholders to implement application maintenance and monitoring protocols to prevent future incidents.
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