Service Delivery Lead

4 days ago


Chorley, Lancashire, United Kingdom Netcentrix Full time
Job Description

We are seeking an experienced IT Support Management Specialist to join our team at Netcentrix, a leading provider of managed services. As the ideal candidate, you will have a proven track record in managing a support team within an IT Managed Service Provider. Your expertise will be essential in ensuring that our customers receive exceptional service delivery.

The successful candidate will be responsible for leading and inspiring a team of 1st, 2nd, and 3rd line support engineers, ensuring swift and effective resolution of technical issues while continuously driving improvements in our service processes. You will also be responsible for managing our service delivery teams, fostering a collaborative work environment, and recruiting, training, and evaluating team members.

Key Responsibilities:

  • Team Management: Manage and motivate the support team to deliver high-quality service to our customers.
  • Service Delivery: Ensure that our support teams consistently exceed customer expectations, maintain high satisfaction levels, and meet or surpass agreed service level agreements.
  • Managed Service Coordination: Provide comprehensive IT management, ensuring proactive monitoring, maintenance, and support aligned with client agreements.

Requirements:

  • MSP Management Experience: Demonstrated experience and industry expertise in managing a support team within an established IT Managed Service Provider.
  • Technical Proficiency: Solid technical background, with the ability to understand and supervise complex IT environments and support requirements.
  • Customer Focus: Strong commitment to delivering exceptional customer service and understanding client needs.

Benefits:

  • Competitive Salary: £50,000 - £60,000 per annum.
  • Hybrid Working: Enjoy flexible working arrangements to suit your lifestyle.
  • Enhanced Maternity & Paternity Leave: We prioritize family-friendly policies.
  • Award-winning Benefits Package: Includes employee loyalty rewards, accredited Investors in People organisation status, regular company events, and more.

At Netcentrix, we believe in investing in our employees and providing opportunities for growth and development.



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