Managed Services Team Manager
3 weeks ago
We are looking for a seasoned Managed Services Team Manager to lead our Service Desk team at Henderson Scott in Chorley.
The estimated annual salary for this Hybrid role is £52,000 - £57,000.
In this position, you will oversee the day-to-day operations of our Service Desk, ensuring that all teams meet their performance targets and provide top-notch customer experiences.
You will be responsible for:
- Team management, including coaching and development of staff
- Service delivery, focusing on continuous improvement and optimization
- Monitoring and reporting on SLAs to ensure timely resolutions
To excel in this role, you should possess:
- Proven experience in managing service desks within an MSP environment
- A strong understanding of IT service management principles
- Excellent leadership and interpersonal skills
- Ability to analyze data and make informed decisions
- Relevant certifications, such as ITIL or Microsoft 365/Azure
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