Managed Services Team Manager

3 weeks ago


Chorley, Lancashire, United Kingdom Henderson Scott Full time

We are looking for a seasoned Managed Services Team Manager to lead our Service Desk team at Henderson Scott in Chorley.

The estimated annual salary for this Hybrid role is £52,000 - £57,000.

In this position, you will oversee the day-to-day operations of our Service Desk, ensuring that all teams meet their performance targets and provide top-notch customer experiences.

You will be responsible for:

  • Team management, including coaching and development of staff
  • Service delivery, focusing on continuous improvement and optimization
  • Monitoring and reporting on SLAs to ensure timely resolutions

To excel in this role, you should possess:

  • Proven experience in managing service desks within an MSP environment
  • A strong understanding of IT service management principles
  • Excellent leadership and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Relevant certifications, such as ITIL or Microsoft 365/Azure


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