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Managed Service Manager
3 weeks ago
We are seeking a highly motivated and experienced IT Support Management Specialist to lead our managed service team at Netcentrix. This is an exceptional opportunity for a skilled IT professional to manage a team of support engineers and contribute to delivering world-class customer experiences.
As the ideal candidate, you will have a deep understanding of IT managed services and a proven track record in managing teams to achieve exceptional service delivery. You will be responsible for ensuring that our customers receive consistent and reliable service, meeting or exceeding their expectations.
Your key responsibilities will include:
- Service Delivery: Oversee the delivery of IT services to our customers, ensuring timely and effective resolution of technical issues.
- Team Management: Direct and motivate a team of support engineers to deliver high-quality service, fostering a collaborative and productive work environment.
Requirements:
- MSP Management Experience: At least 5 years of experience managing a support team within an IT Managed Service Provider.
- Technical Expertise: Proven technical knowledge and understanding of complex IT environments.
- Customer Service: Exceptional customer service skills, with the ability to understand and address client needs.
What We Offer:
- Competitive Salary: Up to £55,000 per annum, depending on experience.
- Benefits Package: Comprehensive benefits package, including hybrid working, enhanced maternity/paternity leave, and award-winning benefits.
- Opportunities for Growth: Continuous learning and development opportunities to help you grow professionally.
