Head of Support Services

3 weeks ago


Chorley, Lancashire, United Kingdom Henderson Scott Full time

Henderson Scott is seeking a Head of Support Services to lead our Managed Service support desk. The ideal candidate will have previous experience managing a support team within an IT MSP and possess a solid technical background.

The successful candidate will be responsible for ensuring our 1st, 2nd & 3rd line engineers deliver exceptional customer service, while also building out a Service Desk Team.

Key responsibilities include:

  • Team Management - Managing a team of engineers to consistently meet or exceed customer expectations.
  • Service Delivery - Ensuring the smooth onboarding of new customers, with clear communication and adherence to agreed service level agreements.
  • Service Level Agreements - Monitoring and reporting on SLAs to maintain high satisfaction levels.

We are looking for someone with experience in MSP management, strong commitment to delivering exceptional customer service, and the ability to adapt to changing technologies and processes.

A salary of £54,000 per annum is offered for this role, reflecting the skills and qualifications required.



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