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Complaints Manager

1 month ago


Bath, Bath and North East Somerset, United Kingdom Pertemps Full time
About the Role: As a Complaints Officer at Pertemps, you will play a critical role in ensuring that all complaints are handled efficiently and effectively. Your primary responsibility will be to oversee the effective management of complaints, ensuring that concerns are addressed professionally and in a timely manner.


You will work closely with colleagues to resolve issues, maintaining accurate records and communicating with stakeholders via various channels.


A strong background in conflict resolution and experience within the higher education sector are essential for this role.


We offer a competitive hourly rate, estimated at £25-£30 per hour, based on an annual salary of £30,000-£35,000, making this an attractive opportunity for those looking to develop their career in customer service or dispute resolution.