Dispute Resolution Manager

1 week ago


Bath, Bath and North East Somerset, United Kingdom Pertemps Bristol Commercial Full time

About the Role

We are recruiting a Dispute Resolution Manager to work on a temporary basis for Pertemps. As a key member of the team, you will be responsible for managing and resolving customer complaints in a fair and professional manner.

Main Duties:

  • Handle customer complaints in accordance with company procedures
  • Escalate complex issues to senior team members as necessary
  • Document all relevant information and maintain accurate records
  • Communicate effectively with customers via various channels
  • Identify trends and patterns in customer complaints to inform process improvements
  • Work efficiently to manage multiple customer complaints and tasks

Requirements and Qualifications:

  • Demonstrated experience in dispute resolution or customer service
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines
  • Knowledge of relevant laws and regulations governing customer complaints

Terms and Conditions:

This role is a fixed-term contract lasting approximately three months, with an estimated salary of £31,500-£36,500 per annum, based on an hourly rate of £15-£17.50.



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