Professional Dispute Resolution Associate

1 week ago


Bath, Bath and North East Somerset, United Kingdom Pertemps Bristol Commercial Full time

Pertemps Bristol Commercial is hiring a Complaints Officer to work in the education sector. As a Complaints Officer, you will be responsible for:

  • Managing complaints from various stakeholders
  • Directing complaints to the relevant department
  • Ensuring complaints are resolved professionally and within a timely manner
  • Communicating with students, staff, and visitors via phone, email, and in person

You will need:

  • Proven experience in handling complaints
  • A background in conflict resolution
  • Experience within the higher education sector
  • Strong organisational skills
  • The ability to manage sensitive situations with empathy

The salary for this role is approximately £31,800 based on an annual salary range of £30,000-£35,000.



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