Dispute Management Professional
1 week ago
Pertemps Bristol Commercial Careers is seeking a highly skilled Complaints Officer to join our team. This is a temporary role, lasting three months, with a commitment until 28th February 2025.
About the Role:This Complaints Officer will be responsible for overseeing the effective management of complaints, ensuring that concerns are addressed professionally and within a timely manner.
Responsibilities:- Manage and respond to complaints in a fair and impartial manner
- Direct complaints to the relevant department or individual
- Maintain accurate records of all relevant details
- Develop and implement strategies to reduce complaints and improve services
- Collaborate with colleagues to achieve shared goals and objectives
- At least two years of experience in complaint handling and dispute resolution
- Proven track record of managing sensitive situations and communicating effectively with stakeholders
- Knowledge of education sector policies and procedures, particularly in higher education
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
The estimated salary for this role is between £34,000 and £39,000 per annum, based on a temporary assignment.
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