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Dispute Resolution Specialist

1 month ago

Bath, Bath and North East Somerset, United Kingdom Pertemps Full time

**Job Title:** Complaints Officer

We are assisting our client in the education sector to find a highly skilled Temporary Complaints Officer for a three-month assignment.

The primary purpose of this role is to oversee the effective management of complaints, ensuring that concerns are addressed professionally, empathetically, and within a timely manner.

This position requires an individual with proven experience in handling complaints, background in conflict resolution, and experience within the higher education sector. The successful candidate will be responsible for responding to complaints, directing them to the appropriate department, maintaining accurate records, and communicating with visitors, students, and staff via telephone, email, and in person.

Key Responsibilities:

  • Respond to complaints and maintain accuracy in documentation
  • Direct complaints to relevant departments
  • Maintain accurate records and communicate effectively
  • Analyse and identify trends in complaints
  • Manage multiple complaints efficiently

**Estimated Salary:** £32,500 per annum, based on hourly rate of £15.65 per hour