Complaints Resolution Specialist
2 days ago
We are seeking a skilled Complaints Resolution Specialist to join our team in Bath. This role involves overseeing the management of complaints, ensuring timely and professional responses.
Main Duties:
- Investigate and review all complaints thoroughly, considering the complaints procedure
- Draft comprehensive and empathetic responses to complaints, adhering to quality standards
- Accurately record details of complaints, investigations, and resolutions
- Engage with complainants via various channels and de-escalate situations professionally
- Identify complaint trends and provide insights for improvement initiatives
- Regularly report on complaint volumes, patterns, and resolution to Senior Management
Hiring Contact Information is available upon request.
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