Complaints Resolution Specialist

2 days ago


Bath, Bath and North East Somerset, United Kingdom Gi Group Full time
Job Title: Complaints Resolution Specialist

We are seeking a skilled Complaints Resolution Specialist to join our team in Bath. This role involves overseeing the management of complaints, ensuring timely and professional responses.

Main Duties:

  • Investigate and review all complaints thoroughly, considering the complaints procedure
  • Draft comprehensive and empathetic responses to complaints, adhering to quality standards
  • Accurately record details of complaints, investigations, and resolutions
  • Engage with complainants via various channels and de-escalate situations professionally
  • Identify complaint trends and provide insights for improvement initiatives
  • Regularly report on complaint volumes, patterns, and resolution to Senior Management

Hiring Contact Information is available upon request.



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