Financial Compliance Coordinator

23 hours ago


Bath, Bath and North East Somerset, United Kingdom ENGINEERINGUK Full time

At M&G plc, we're committed to creating an exceptional place to work for exceptional talent. As a leading international savings and investments business with roots stretching back over 170 years, we offer a range of financial products and services through Asset Management, Life, and Wealth. Our three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.

The Role

We have an exciting opportunity for a Complaints Administrator to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. In this role, you'll identify and log complaints as they arrive into the department and ensure that all regulatory letters are issued accurately and on time. You'll manage incoming mail and calls efficiently and effectively, where possible, contacting customers by letter or telephone to resolve their complaints swiftly.

About This Job

This is a unique opportunity to thrive in a climate of fast-paced business and regulatory change. Your excellent organisational and time-management skills will enable you to prioritise your workload and adapt to changing circumstances. As a key member of our team, you'll be responsible for delivering exceptional customer service by maintaining a positive and professional approach at all times.

  • Manage the incoming workload effectively, identifying and logging complaints and ensuring that all regulatory letters are issued on time.
  • Handle incoming calls, answering customer queries or directing them to the case handler as required.
  • Issue ad-hoc communications as needed or requested.
  • Identify complaints that can be resolved "at source" and contact complainants with a view to reaching a satisfactory resolution.
Requirements

To succeed in this role, you'll need:

  • Experience of working in a customer service environment.
  • Strong communication skills, both written and verbal, and a confident telephone manner.
  • Excellent organisational and time-management skills.
  • PC literate.
  • Highly customer focused.
Benefits

We offer a competitive salary of £25,000-£30,000 per annum, depending on experience. We also provide flexible working arrangements and frequent homeworking opportunities. Additionally, you'll receive training and development opportunities to help you grow in your career.



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