Customer Service Liaison

3 days ago


Bath, Bath and North East Somerset, United Kingdom Pertemps Full time
Pertemps is currently seeking a Complaints Officer to join their team on a temporary basis. The successful candidate will be responsible for overseeing the effective management of complaints, ensuring that concerns are addressed professionally and in a timely manner.


This role's primary purpose is to ensure that all complaints are handled efficiently and effectively, while maintaining accurate records and communicating with stakeholders via various channels.


The ideal candidate will have proven experience in handling complaints, a background in conflict resolution, and experience within the higher education sector.


Key responsibilities include responding to complaints, directing them to the appropriate department, maintaining accurate records, and communicating with visitors, students, and staff via telephone, email, and in person.



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