Customer Service Specialist
4 weeks ago
We are searching for an energetic and enthusiastic customer service specialist to join our team at Taylors. The ideal candidate will have a background in property or be looking to embark on a career within the industry.
The Role
Our Property Managers play a crucial role in ensuring our landlord and tenant customers receive a high-quality experience throughout their time with us. As a key contact for our tenants and landlords, you will be responsible for providing a first-class service and building strong relationships with internal colleagues and customers.
Key Responsibilities
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people and contractors, keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained, and KPIs achieved
Requirements
To be successful in this role, you will require a competent knowledge of lettings legislation, tenancy agreements, and landlord contracts. Full training is provided to support you in this position, ensuring you can provide the high-quality service our customers expect from Taylors. We are committed to supporting your professional development and growth within the company.
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