Customer Service Specialist

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom Taylors Full time
Job Overview
    We are searching for an energetic and enthusiastic customer service specialist to join our team at Taylors. The ideal candidate will have a background in property or be looking to embark on a career within the industry.

The Role
    Our Property Managers play a crucial role in ensuring our landlord and tenant customers receive a high-quality experience throughout their time with us. As a key contact for our tenants and landlords, you will be responsible for providing a first-class service and building strong relationships with internal colleagues and customers.

Key Responsibilities
    
  • Coordinating urgent and routine repairs and maintenance
  • Liaising with trades people and contractors, keeping customers up to date
  • Organising safety inspections and managing remedial works
  • Liaising with landlords following regular property visits
  • Assisting customers with general tenancy queries
  • Carrying out weekly partnership calls with colleagues and welcome calls with new customers
  • Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
  • Providing a first-class service to maximise customer retention
  • Ensuring personal and team deadlines are met, service levels maintained, and KPIs achieved

Requirements
    To be successful in this role, you will require a competent knowledge of lettings legislation, tenancy agreements, and landlord contracts. Full training is provided to support you in this position, ensuring you can provide the high-quality service our customers expect from Taylors. We are committed to supporting your professional development and growth within the company.

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