Customer Experience Specialist

3 weeks ago


Bath, Bath and North East Somerset, United Kingdom Moss Full time

We are looking for a talented Customer Experience Specialist to join our Moss team.

About the Role:

This is an exciting opportunity for a sales-focused individual who is passionate about delivering exceptional customer experiences. As a Customer Experience Specialist, you will be responsible for interacting with customers, understanding their needs, and providing personalized styling solutions.

Your primary goal will be to exceed customer expectations, drive sales growth, and contribute to the overall success of the store. To achieve this, you will need to possess excellent communication skills, a keen eye for detail, and a passion for fashion.

In this role, you will have the opportunity to work closely with colleagues, share knowledge, and learn from each other's strengths. You will also be encouraged to think creatively, take ownership of your tasks, and strive for continuous improvement.

Key Responsibilities:
  • Provide exceptional customer service, ensuring that every interaction leaves a lasting positive impression.
  • Develop strong product knowledge, staying up-to-date on the latest trends and styles.
  • Work collaboratively with colleagues to achieve sales targets and maintain high standards of customer satisfaction.
  • Contribute to visual merchandising efforts, creating visually appealing displays and maintaining store presentation.

What We Offer:

  • A competitive salary of £28,000 - £32,000 per annum, depending on experience.
  • Opportunities for career advancement and professional development.
  • A comprehensive benefits package, including employee discounts, health insurance, and a generous bonus scheme.
  • A dynamic and supportive work environment, where you can grow and thrive.


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