Customer Experience Advocate
2 days ago
About Us:
Gi Group is a leading recruitment agency specialising in temporary and permanent staffing solutions. We are passionate about connecting people with fulfilling career opportunities that drive growth and success.
Job Description:
We are seeking a skilled Customer Experience Advocate to join our team in Bath. The successful candidate will be responsible for managing customer complaints and feedback, ensuring that our clients receive exceptional service.
Responsibilities:
- Manage and resolve customer complaints in a timely and professional manner.
- Collaborate with internal teams to identify areas for improvement and implement changes.
- Monitor and report on customer satisfaction metrics.
Requirements:
- Proven experience in customer service and complaint handling.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of customer service principles and practices.
Salary Range: £30,000 - £35,000 per annum.
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