Customer Experience Advocate

2 days ago


Bath, Bath and North East Somerset, United Kingdom Gi Group Full time
Job Title: Customer Experience Advocate

About Us:

Gi Group is a leading recruitment agency specialising in temporary and permanent staffing solutions. We are passionate about connecting people with fulfilling career opportunities that drive growth and success.

Job Description:

We are seeking a skilled Customer Experience Advocate to join our team in Bath. The successful candidate will be responsible for managing customer complaints and feedback, ensuring that our clients receive exceptional service.

Responsibilities:

  • Manage and resolve customer complaints in a timely and professional manner.
  • Collaborate with internal teams to identify areas for improvement and implement changes.
  • Monitor and report on customer satisfaction metrics.

Requirements:

  • Proven experience in customer service and complaint handling.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Knowledge of customer service principles and practices.

Salary Range: £30,000 - £35,000 per annum.


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