Customer Experience Director
6 days ago
We are a dynamic retail company that inspires reading, learning, creativity, and play. Our mission is to make lives more fulfilling.
Role OverviewWe are seeking an exceptional Customer Experience Director to lead our retail stores and drive commercial success. As a key member of our leadership team, you will be responsible for creating unforgettable moments for our customers, inspiring them to read, learn, and play.
This role offers a unique opportunity to develop your skills and expertise in retail management, customer experience, and team leadership. You will have the chance to work with a talented team of professionals who share your passion for making a difference in people's lives.
Job DescriptionSalary: £50,000 - £65,000 per annum (dependent on experience)
Key Responsibilities:
- To create an exceptional customer experience by leading a team that offers outstanding retail service.
- To drive commercial success by developing and implementing strategies to increase sales and revenue.
- To collaborate with other departments to ensure seamless operations and excellent customer satisfaction.
- To manage and motivate a team of Retail Store Managers, ensuring they reach their full potential and contribute to the company's success.
- To stay up-to-date with industry trends and best practices, applying this knowledge to improve our products and services.
Skills and Qualifications:
- Proven experience in retail management, preferably in a senior leadership role.
- Excellent communication and interpersonal skills, with the ability to inspire and motivate teams.
- Strong business acumen, with a focus on driving commercial success and improving customer satisfaction.
- Ability to work collaboratively with others, building strong relationships across the organization.
- Degree-level qualification in a relevant field, such as business or retail management.
We offer:
- A competitive salary range of £50,000 - £65,000 per annum.
- A comprehensive benefits package, including 25% colleague discount, holiday pay, and pension scheme.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- The chance to work with a talented team of professionals who share your passion for making a difference in people's lives.
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