Customer Experience Director

6 days ago


Bath, Bath and North East Somerset, United Kingdom The Works Full time
About The Works

We are a dynamic retail company that inspires reading, learning, creativity, and play. Our mission is to make lives more fulfilling.

Role Overview

We are seeking an exceptional Customer Experience Director to lead our retail stores and drive commercial success. As a key member of our leadership team, you will be responsible for creating unforgettable moments for our customers, inspiring them to read, learn, and play.

This role offers a unique opportunity to develop your skills and expertise in retail management, customer experience, and team leadership. You will have the chance to work with a talented team of professionals who share your passion for making a difference in people's lives.

Job Description

Salary: £50,000 - £65,000 per annum (dependent on experience)

Key Responsibilities:

  • To create an exceptional customer experience by leading a team that offers outstanding retail service.
  • To drive commercial success by developing and implementing strategies to increase sales and revenue.
  • To collaborate with other departments to ensure seamless operations and excellent customer satisfaction.
  • To manage and motivate a team of Retail Store Managers, ensuring they reach their full potential and contribute to the company's success.
  • To stay up-to-date with industry trends and best practices, applying this knowledge to improve our products and services.
Requirements

Skills and Qualifications:

  • Proven experience in retail management, preferably in a senior leadership role.
  • Excellent communication and interpersonal skills, with the ability to inspire and motivate teams.
  • Strong business acumen, with a focus on driving commercial success and improving customer satisfaction.
  • Ability to work collaboratively with others, building strong relationships across the organization.
  • Degree-level qualification in a relevant field, such as business or retail management.
Benefits

We offer:

  • A competitive salary range of £50,000 - £65,000 per annum.
  • A comprehensive benefits package, including 25% colleague discount, holiday pay, and pension scheme.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • The chance to work with a talented team of professionals who share your passion for making a difference in people's lives.


  • Bath, Bath and North East Somerset, United Kingdom whitbread Full time

    We are seeking an experienced Restaurant Operations Director to lead our steakhouse restaurant in Bath.The successful candidate will have a proven track record of delivering exceptional customer experiences and driving business growth.Key Responsibilities:Oversee all aspects of restaurant operations, including food quality, service standards, and staff...


  • Bath, Bath and North East Somerset, United Kingdom Whistles Careers Full time

    Hobbs Careers is committed to providing a first-class shopping experience for our customers. As a Customer Experience Representative, you will play a vital role in achieving this goal. Your responsibilities will include connecting with our customers with personality and pride, acting as a brand ambassador to promote and deliver an outstanding customer...


  • Bath, Bath and North East Somerset, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Bath, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Bath, Bath and North East Somerset, United Kingdom The Works Full time

    We are seeking a highly skilled Customer Experience Head to join our team at The Works. As a Customer Experience Head, you will be responsible for creating an environment that is fun, friendly, accessible, and inclusive for customers.The ideal candidate will have a passion for customer experience, excellent communication skills, and the ability to motivate...


  • Bath, Bath and North East Somerset, United Kingdom Travelodge Hotels Limited Full time

    We are seeking an experienced Customer Experience Lead to join our team. In this role, you will be responsible for driving customer satisfaction and loyalty through effective leadership and strategic planning. Your primary objective will be to create a positive and engaging experience for our guests, from check-in to check-out.Job OverviewThis is a fantastic...


  • Bath, Bath and North East Somerset, United Kingdom Kaplan International Languages (Aspect International Language Academies Ltd) Full time

    **About This Role**Kaplan International Languages is seeking an experienced Customer Experience Manager to lead our student services team. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, managing student administration, and ensuring compliance with regulatory requirements.**Responsibilities**-...


  • Bath, Bath and North East Somerset, United Kingdom First Home Improvement Full time

    About the RoleAs a key member of our team at First Home Improvement, you will be responsible for delivering exceptional customer experiences. This includes providing quotations, taking measurements, and showcasing product samples.Key Responsibilities:Provide accurate measurements to customersShowcase product samples to customersConduct surveys to understand...


  • Bath, Bath and North East Somerset, United Kingdom Tesco Full time

    About the JobWe are seeking an experienced Customer Experience Lead to join our retail team. As a key member of the store management team, you will be responsible for delivering exceptional customer service and driving sales growth through effective inventory management and visual merchandising.You will work closely with colleagues to ensure that the store...


  • Bath, Bath and North East Somerset, United Kingdom The Bath Priory Full time

    Hotel OverviewThe Bath Priory is a family-owned hotel that prides itself on providing unforgettable experiences for our guests. Our hotel features 33 bedrooms, beautifully designed rooms, and a tranquil atmosphere that makes it the perfect getaway destination.Job DescriptionWe are seeking a highly skilled Customer Experience Associate to join our team. In...


  • Bath, Bath and North East Somerset, United Kingdom Proper Pubs - Stonegate Group Full time

    At Proper Pubs, we're passionate about serving high-quality food and drink. As a member of our Front of House team, you'll be the face of our business, ensuring every customer has an exceptional experience.


  • Bath, Bath and North East Somerset, United Kingdom Unite Students Full time

    Key ResponsibilitiesAs a Customer Experience Team Member at Unite Students, your primary role will be to provide a welcoming and professional front of house reception service to our students.Key SkillsExcellent communication and interpersonal skillsA warm and approachable demeanorAbility to work well under pressure and as part of a teamWhat We OfferA...


  • Bath, Bath and North East Somerset, United Kingdom Castore Full time

    About CastoreAt Castore, we're driven by a single-minded passion to empower athletes with the best sportswear in the world. Our DNA is built on the philosophy of 'Better Never Stops,' and we live by this mantra every day.We leverage cutting-edge engineering and innovative technical fabrics to create exceptional sportswear for elite athletes who demand the...


  • Bath, Bath and North East Somerset, United Kingdom Haven Full time

    About the RoleHaven is seeking a Bar Team Member to join our Food and Beverage Team. This exciting opportunity offers the chance to work in a dynamic environment and develop your skills in customer service, sales, and cash handling.Benefits Package:Free leisure facilities accessDiscounts on food, drinks, and retail productsCorporate box experience at the O2...


  • Bath, Bath and North East Somerset, United Kingdom Haven Full time

    Job DescriptionWe are seeking a highly motivated and enthusiastic individual to join our team as a Bar Team Member. As a key member of our Front of House Team, you will be responsible for delivering exceptional customer service and ensuring a seamless dining experience for our guests.Main ResponsibilitiesGreet customers, take orders, and provide outstanding...


  • Bath, Bath and North East Somerset, United Kingdom Stonegate Group Full time

    Location: Lamb & LionAmbassadors are at the heart of our business, and we're seeking a friendly and approachable individual to join our Front of House Team. No prior experience is necessary as comprehensive training will be provided.Key Responsibilities:Welcome and engage with every guest, creating a warm and welcoming atmospherePrepare and serve...

  • Store Director

    19 hours ago


    Bath, Bath and North East Somerset, United Kingdom Mountain Warehouse Ltd Full time

    About Mountain Warehouse LtdJob Title: Store DirectorWe are looking for an experienced Store Director to lead our team and drive sales in our stores. As a Store Director, you will be responsible for:Leading a High-Performing Team: You will be accountable for leading and motivating your team to achieve exceptional results.Driving Sales Growth: You will work...


  • Bath, Bath and North East Somerset, United Kingdom Management Companies (Ventures) Full time

    About the RoleWe are seeking a Customer Quality Manager to oversee and quality-check our customer activities across the business, ensuring that learning is shared and embedded, with processes and standards being updated where appropriate to improve customer experience and survey outcomes.As a key member of our team, you will drive improved service,...


  • Bath, Bath and North East Somerset, United Kingdom Ernest Gordon Recruitment Full time

    Bathroom Exhibition and Customer Experience Specialist:We are seeking a highly motivated and experienced individual to join our team as a Bathroom Exhibition and Customer Experience Specialist. The successful candidate will have a passion for CAD design, drive to excel in a dynamic environment, and the ability to manage multiple tasks effectively.About the...


  • Bath, Bath and North East Somerset, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a UK Customer Experience Advisor to provide exceptional customer service and resolve queries in a timely manner at beBee Professionals in Bath.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer complaints efficiently and escalate when necessary.Process...


  • Bath, Bath and North East Somerset, United Kingdom Astrid & Miyu Full time

    Astrid & Miyu is a pioneering jewellery brand on a mission to revolutionise the customer experience.As a Magical Customer Experience Specialist, you'll be part of a dynamic team that's passionate about delivering exceptional product styling experiences to customers. This role is perfect for individuals who share our values and are eager to make a real impact...