Customer Experience Lead
22 hours ago
We are seeking an experienced Customer Experience Lead to join our team. In this role, you will be responsible for driving customer satisfaction and loyalty through effective leadership and strategic planning. Your primary objective will be to create a positive and engaging experience for our guests, from check-in to check-out.
Job OverviewThis is a fantastic opportunity for a motivated and results-driven individual to take on a new challenge and make a real impact on our business. As a Customer Experience Lead, you will work closely with our hotel teams to develop and implement initiatives that enhance customer satisfaction, drive sales growth, and promote brand loyalty.
Key Responsibilities- Develop and execute customer-centric strategies to drive engagement and retention
- Collaborate with cross-functional teams to identify areas for improvement and implement changes
- Analyze customer feedback and sentiment data to inform business decisions
- Communicate key performance metrics and insights to stakeholders
- Estimated salary: £43,000 DOE
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part-time working hours
- 50% discount on rooms plus food and soft drinks
- Pension scheme totaling 8% (employer contribution 3%)
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Customer Experience Lead
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom Tesco Full timeAbout the JobWe are seeking an experienced Customer Experience Lead to join our retail team. As a key member of the store management team, you will be responsible for delivering exceptional customer service and driving sales growth through effective inventory management and visual merchandising.You will work closely with colleagues to ensure that the store...
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Lead Customer Experience Manager
1 month ago
Bath, Bath and North East Somerset, United Kingdom Travelodge Hotels Limited Full timeAre you a motivated and customer-focused leader looking for a new challenge? Travelodge Hotels Limited has an exciting opportunity for an Assistant Hotel Manager to join our team in a role that will see you leading, coaching and motivating the hotel teams.We pride ourselves on giving all of our customers unbeatable value and a quality experience which is...
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Digital Customer Experience Lead
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom ADLIB Recruitment Full timeAbout the RoleWe are seeking an Online Business Development Executive to join our team at ADLIB Recruitment. In this role, you will be responsible for assisting in the development of a customer portal for an established retailer. Your tasks will include coordinating delivery, ongoing development, product merchandising, and project roadmap management to...
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Customer Experience Manager
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom Kaplan International Languages (Aspect International Language Academies Ltd) Full time**About This Role**Kaplan International Languages is seeking an experienced Customer Experience Manager to lead our student services team. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, managing student administration, and ensuring compliance with regulatory requirements.**Responsibilities**-...
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Customer Experience Director
6 days ago
Bath, Bath and North East Somerset, United Kingdom The Works Full timeAbout The WorksWe are a dynamic retail company that inspires reading, learning, creativity, and play. Our mission is to make lives more fulfilling.Role OverviewWe are seeking an exceptional Customer Experience Director to lead our retail stores and drive commercial success. As a key member of our leadership team, you will be responsible for creating...
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Customer Experience Head
22 hours ago
Bath, Bath and North East Somerset, United Kingdom The Works Full timeWe are seeking a highly skilled Customer Experience Head to join our team at The Works. As a Customer Experience Head, you will be responsible for creating an environment that is fun, friendly, accessible, and inclusive for customers.The ideal candidate will have a passion for customer experience, excellent communication skills, and the ability to motivate...
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Customer Experience Manager
23 hours ago
Bath, Bath and North East Somerset, United Kingdom Castore Full timeAbout CastoreAt Castore, we're driven by a single-minded passion to empower athletes with the best sportswear in the world. Our DNA is built on the philosophy of 'Better Never Stops,' and we live by this mantra every day.We leverage cutting-edge engineering and innovative technical fabrics to create exceptional sportswear for elite athletes who demand the...
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Retail Store Manager
4 weeks ago
Bath, Bath and North East Somerset, United Kingdom Sainsbury's Full timeAbout Sainsbury'sSainsbury's is a leading retailer committed to serving and helping every customer. We offer a wide range of products and services, with a focus on quality and convenience.
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Customer Experience Host
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom Haven Full timeAbout the RoleHaven is seeking a Bar Team Member to join our Food and Beverage Team. This exciting opportunity offers the chance to work in a dynamic environment and develop your skills in customer service, sales, and cash handling.Benefits Package:Free leisure facilities accessDiscounts on food, drinks, and retail productsCorporate box experience at the O2...
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Customer Experience Ambassador
4 weeks ago
Bath, Bath and North East Somerset, United Kingdom Stonegate Group Full timeLocation: Lamb & LionAmbassadors are at the heart of our business, and we're seeking a friendly and approachable individual to join our Front of House Team. No prior experience is necessary as comprehensive training will be provided.Key Responsibilities:Welcome and engage with every guest, creating a warm and welcoming atmospherePrepare and serve...
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Customer Experience Representative
5 days ago
Bath, Bath and North East Somerset, United Kingdom Whistles Careers Full timeHobbs Careers is committed to providing a first-class shopping experience for our customers. As a Customer Experience Representative, you will play a vital role in achieving this goal. Your responsibilities will include connecting with our customers with personality and pride, acting as a brand ambassador to promote and deliver an outstanding customer...
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Customer Experience Advisor
3 months ago
Bath, Bath and North East Somerset, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Bath, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
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Customer Experience Specialist
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom First Home Improvement Full timeAbout the RoleAs a key member of our team at First Home Improvement, you will be responsible for delivering exceptional customer experiences. This includes providing quotations, taking measurements, and showcasing product samples.Key Responsibilities:Provide accurate measurements to customersShowcase product samples to customersConduct surveys to understand...
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Customer Experience Associate
7 days ago
Bath, Bath and North East Somerset, United Kingdom The Bath Priory Full timeHotel OverviewThe Bath Priory is a family-owned hotel that prides itself on providing unforgettable experiences for our guests. Our hotel features 33 bedrooms, beautifully designed rooms, and a tranquil atmosphere that makes it the perfect getaway destination.Job DescriptionWe are seeking a highly skilled Customer Experience Associate to join our team. In...
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Customer Experience Associate
1 week ago
Bath, Bath and North East Somerset, United Kingdom Proper Pubs - Stonegate Group Full timeAt Proper Pubs, we're passionate about serving high-quality food and drink. As a member of our Front of House team, you'll be the face of our business, ensuring every customer has an exceptional experience.
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Customer Experience Ambassador
1 month ago
Bath, Bath and North East Somerset, United Kingdom Unite Students Full timeKey ResponsibilitiesAs a Customer Experience Team Member at Unite Students, your primary role will be to provide a welcoming and professional front of house reception service to our students.Key SkillsExcellent communication and interpersonal skillsA warm and approachable demeanorAbility to work well under pressure and as part of a teamWhat We OfferA...
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Customer Experience Representative
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Haven Full timeJob DescriptionWe are seeking a highly motivated and enthusiastic individual to join our team as a Bar Team Member. As a key member of our Front of House Team, you will be responsible for delivering exceptional customer service and ensuring a seamless dining experience for our guests.Main ResponsibilitiesGreet customers, take orders, and provide outstanding...
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Customer Quality Experience Manager
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom Management Companies (Ventures) Full timeAbout the RoleWe are seeking a Customer Quality Manager to oversee and quality-check our customer activities across the business, ensuring that learning is shared and embedded, with processes and standards being updated where appropriate to improve customer experience and survey outcomes.As a key member of our team, you will drive improved service,...
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Exhibition and Customer Experience Specialist
16 hours ago
Bath, Bath and North East Somerset, United Kingdom Ernest Gordon Recruitment Full timeBathroom Exhibition and Customer Experience Specialist:We are seeking a highly motivated and experienced individual to join our team as a Bathroom Exhibition and Customer Experience Specialist. The successful candidate will have a passion for CAD design, drive to excel in a dynamic environment, and the ability to manage multiple tasks effectively.About the...
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UK Customer Experience Advisor
2 months ago
Bath, Bath and North East Somerset, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a UK Customer Experience Advisor to provide exceptional customer service and resolve queries in a timely manner at beBee Professionals in Bath.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer complaints efficiently and escalate when necessary.Process...