Customer Experience Lead

22 hours ago


Bath, Bath and North East Somerset, United Kingdom Travelodge Hotels Limited Full time

We are seeking an experienced Customer Experience Lead to join our team. In this role, you will be responsible for driving customer satisfaction and loyalty through effective leadership and strategic planning. Your primary objective will be to create a positive and engaging experience for our guests, from check-in to check-out.

Job Overview

This is a fantastic opportunity for a motivated and results-driven individual to take on a new challenge and make a real impact on our business. As a Customer Experience Lead, you will work closely with our hotel teams to develop and implement initiatives that enhance customer satisfaction, drive sales growth, and promote brand loyalty.

Key Responsibilities
  • Develop and execute customer-centric strategies to drive engagement and retention
  • Collaborate with cross-functional teams to identify areas for improvement and implement changes
  • Analyze customer feedback and sentiment data to inform business decisions
  • Communicate key performance metrics and insights to stakeholders
What's On Offer
  • Estimated salary: £43,000 DOE
  • Annual bonus up to 13% by achieving KPI targets
  • Flexible and part-time working hours
  • 50% discount on rooms plus food and soft drinks
  • Pension scheme totaling 8% (employer contribution 3%)


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