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Digital Customer Experience Lead

1 month ago


Bath, Bath and North East Somerset, United Kingdom ADLIB Recruitment Full time
About the Role

We are seeking an Online Business Development Executive to join our team at ADLIB Recruitment. In this role, you will be responsible for assisting in the development of a customer portal for an established retailer. Your tasks will include coordinating delivery, ongoing development, product merchandising, and project roadmap management to ensure smooth delivery. You will also facilitate the introduction of a Production Information Management platform to maintain, improve, and SEO-optimize marketing information.

Key Responsibilities:

  • Assist in the development of a customer portal for an established retailer.
  • Coordinate delivery, ongoing development, product merchandising, and project roadmap management.
  • Facilitate the introduction of a Production Information Management platform.
  • Regularly report on project progress and performance.

Requirements:

  • Previous experience working in a similar ecommerce business role.
  • Solid knowledge of content management systems such as Shopify.
  • Familiarity with web analytics tools.
  • Experience in copywriting for online platforms.
  • Knowledge of SEO best practices.
  • Excellent communication skills and stakeholder management abilities.

What We Offer:

  • A salary of £33k + benefits.
  • A hybrid working model with 3 days per week in the office.