Customer Experience Technician

3 weeks ago


Bath, Bath and North East Somerset, United Kingdom Total Training Provision Full time

We're looking for a skilled Customer Experience Technician to join our support team at Total Training Provision In this exciting opportunity, you'll play a key role in delivering exceptional technical support services to our customers.

About the Role:
  • We're offering a competitive salary of £28,000 - £33,000 per annum, depending on experience.

As a Customer Experience Technician, you'll be responsible for triaging and resolving technical support requests, as well as communicating with customers to provide updates on their support requests. You'll work closely with our engineering teams to identify areas for process improvement and implement changes that enhance our support services.

Key Responsibilities:
  1. Triage and Resolution: Investigate and resolve technical support requests in a timely and efficient manner.
  2. Customer Communication: Communicate effectively with customers to provide updates on their support requests and ensure that they're satisfied with the service received.
  3. Process Improvement: Collaborate with our engineering teams to identify areas for process improvement and implement changes that enhance our support services.
Requirements:
  • A strong background in IT or a related field.


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