Customer Experience Champion

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom Whistles Full time
Job Description: As a Supervisors at Whistles, you will play a key role in driving commercial growth in-store, overseeing operational and commercial practices, and harmonising efficiencies on the shop floor. Collaborative and adaptable in your approach, you will assist the wider in-store management team in delivering an exceptional customer experience. By connecting with our customers with personality and pride, you will promote and deliver outstanding service, acting as a brand ambassador. Efficiently identifying and advising our customers on outfit building will be second nature in your role. You will strive to achieve commercial objectives by finding the best style solution for our customers.

Key Accountabilities and KPIs: Actively greet, assist, and sell in a professional and consultative manner, aiming to build multiple sales and champion our high-quality premium products. Work in partnership with the instore team to deliver an inspirational picture of the TFG vision, maximising branch profitability in line with business objectives and promotional incentives. Maintain a commercial approach to your role and operations, handling transactions accurately while anticipating future opportunities. Assist in tasks required for the smooth day-to-day running of the store, promoting our brand and products, and positioning us as a dependable shopping destination.

About Whistles: Our unique blend of timeless design, contemporary collections, and exceptional customer service sets us apart as a leader in the fashion industry. With a focus on empowering individuals through our products, we foster an inclusive culture that celebrates diversity and promotes self-expression. If you share our passion for customer-centric values and are driven to deliver outstanding results, join our team and discover new opportunities.

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