Customer Service and Support Specialist

2 weeks ago


Bath, Bath and North East Somerset, United Kingdom Total Training Provision Full time
Job Description

We are seeking a skilled Customer Service and Support Specialist to join our team at Total Training Provision in Bath. This exciting opportunity offers a unique chance to make a real impact on customer satisfaction and retention.

In this role, you will be responsible for delivering exceptional customer service, resolving queries efficiently, and providing timely support to our customers. Your strong communication skills, attention to detail, and ability to work under pressure will be essential in ensuring our customers receive the best possible experience.

You will have the opportunity to develop your skills and knowledge through our comprehensive training programs, which will help you grow both personally and professionally. Our company culture values diversity, inclusivity, and teamwork, making it an excellent place to build a career.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. You should also be able to work effectively in a fast-paced environment, prioritize tasks, and meet deadlines. If you're passionate about delivering exceptional customer experiences and eager to learn and grow, we encourage you to apply.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, and other channels.
  • Resolve customer queries and concerns in a timely and professional manner.
  • Develop a deep understanding of our products and services to provide informed support.
  • Work collaboratively with internal teams to resolve complex customer issues.
  • Continuously improve processes and procedures to enhance customer satisfaction.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Ability to adapt to changing priorities and deadlines.
  • O365 experience preferred.
Benefits:
  • A generous basic salary of £23,000 - £28,000 per annum (dependent on experience).
  • Funded training opportunities to develop your skills and knowledge.
  • Progression opportunities as part of a fast-growing, successful company.
  • Flexible working hours and hybrid working arrangements.
  • Lifecover of 4x Salary.
  • Company Pension Scheme.
  • 32 days holiday (24 days + Public Holidays) increasing with long service.
  • Paid sick pay of 20 days a year.
  • Subsidized Bupa dental cover.
  • Subsidized gym membership.
  • Cycle to Work Scheme.
  • Free Broadband Service.
  • Charity day.
  • Employee Assistance Programme and Access to Smart Health.


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