Visitor Experience Liaison

3 weeks ago


Bath, Bath and North East Somerset, United Kingdom RSPB Full time

Visitor Experience Liaison
Role Summary

We are seeking a Visitor Experience Liaison to ensure every visitor to our nature reserve has a high-quality experience. This involves working with a team to provide a warm welcome, enthusiastic engagement with wildlife, and encouragement to support our conservation work.

The role will be based at our Ham Wall nature reserve, which attracts around 65,000 visitors annually. Responsibilities include managing the Welcome Area, catering operation, and volunteering team. The successful candidate will work closely with the membership team to achieve financial targets and deliver against business goals.

Key Responsibilities

• Manage the Welcome Area, ensuring a high-quality visitor experience

• Lead the catering operation, including ordering and monitoring stock

• Manage and recruit volunteers to deliver the visitor operation

• Work with the membership team to facilitate and support membership fundraisers

• Assist with family activities and events, contributing ideas to enhance the visitor experience

Requirements

• Experience in delivering an excellent visitor or customer service experience

• Ability to enthuse people to support wildlife and nature with good people engagement and communication skills

• Experience of managing and training volunteers

• Excellent verbal and written communication skills

• Ability to plan and prioritise workloads

• Good problem-solving skills

Desirable Skills and Experience

• Previous experience of working in a catering environment and clear understanding of food hygiene

• Previous experience of planning and delivering events

• Experience of working at a busy visitor attraction dealing with large volumes of visitors

• Experience of managing and delivering against targets and KPIs

Working Arrangements

This role includes working most weekends, bank holidays, and over Christmas (excluding 24-26 December). Lone working and evening shifts will occasionally be required. Own transport is necessary to move stock and equipment from the office to the reserve.



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