RSPB Visitor Experience Officer

2 days ago


Bath, Bath and North East Somerset, United Kingdom RSPB Full time
Role Overview

We are seeking a dedicated and enthusiastic Visitor Experience Officer to join our team at RSPB Ham Wall. This exciting role offers the opportunity to deliver exceptional visitor experiences, promote conservation efforts, and contribute to the success of our nature reserve.

Job Description

The successful candidate will be responsible for ensuring that every visitor has a positive and memorable experience at our nature reserve. This includes managing the Welcome Area, catering operations, and facilitating family activities and events. The ideal candidate will possess excellent communication skills, be able to work effectively in a team, and have a passion for wildlife conservation.

Key Responsibilities
  • Manage the Welcome Area, including volunteers and catering operations
  • Deliver high-quality visitor experiences, promoting conservation efforts and membership
  • Facilitate family activities and events, contributing to the development of new ideas and initiatives
  • Work closely with the Membership Team to support fundraising efforts and facilitate member engagement
Essential Skills and Qualifications
  • Experience in delivering exceptional customer service and promoting conservation efforts
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team
  • Ability to manage and motivate volunteers, with a focus on developing their skills and knowledge
  • Previous experience in a similar role or relevant industry would be advantageous
Benefits

This role offers a competitive salary, ranging from £24,890 to £26,720 per annum (pro rata). Additionally, you will receive a range of benefits, including pension scheme, life assurance scheme, and 26 days' annual leave (pro rata). We also offer opportunities for professional development and training, as well as a supportive and inclusive working environment.



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